Overview

Thank you for shopping with us at FootballEleven. We strive to ensure you are completely satisfied with your purchase. This Refund Policy outlines the procedures and conditions under which refunds are provided for our football jerseys.

Eligibility for Refunds

To be eligible for a refund, please ensure that:

• The item is returned within 30 days of the purchase date.
• The item is unused, in its original packaging, and in the same condition as when it was received.
• Proof of purchase (e.g., order number, receipt) is provided.

Non-Refundable Items

The following items are non-refundable:

• Customized or personalized jerseys.
• Items purchased on sale or as part of a promotional offer, unless otherwise specified.
• Intentionally damaged items

Requesting a Refund

To request a refund, follow these steps:

1. Contact Us: Email us at info@footballeleven.store with your order number and reason for the refund request.
2. Return Instructions: We will provide you with instructions on how to return the item. Please follow these instructions carefully to ensure a smooth return process.

Return Shipping Costs

• If the return is due to a mistake on our part (e.g., wrong item sent, defective product), we will cover the return shipping costs.
• For returns due to other reasons (e.g., change of mind, incorrect size), the customer is responsible for the return shipping costs.

Processing Refunds

• Once we receive and inspect the returned item, we will process your refund.
• Refunds will be issued to the original payment method used at the time of purchase.
• Please allow 2-3 business days for the refund to be reflected in your account, depending on your payment provider.

Exchanges

• If you wish to exchange an item for a different size or style, please contact us at info@footballeleven.store to discuss exchange options. Exchanges are subject to availability and may require a new purchase.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at info@footballeleven.store with details of the issue and visual proof.
• We will arrange for a replacement or a full refund, including return shipping costs.

Contact Information

For any questions regarding our refund policy or to initiate a return, please contact us at:

Email: info@footballeleven.store
Phone: +40741500895

Policy Updates

We reserve the right to update this Refund Policy at any time. Any changes will be posted on our website, and the updated policy will apply to all purchases made after the date of the update.

 

Feedback

We welcome your feedback, questions, and concerns. Your insights are important to us, and we are committed to continually enhancing our service. Please reach out to us at support@footballeleven.store to share your thoughts. We value your input and look forward to hearing from you.